Institutions may cancel software subscription renewals by providing 30 days written notice prior to the end of the current billing cycle.
In cases of duplicate online student fee payments or technical transaction failures via integrated payment gateways, refund requests must be raised within 7 working days. Approved refunds will be credited back to the original payment source within 5 to 7 business days.
Fees paid for custom software development, data migration, and on-site training sessions are non-refundable once work has commenced as per agreed milestone sign-offs.
For refund claims or payment assistance, please submit a ticket via our eHelpline Portal or email support@irbsoftware.com.